FREQUENTLY ASKED QUESTIONS

Where are your consulting rooms located?
  • Ekstedt Consulting utilises consulting rooms located in North Carlton and North Fitzroy in inner Melbourne.

  • The specific location of each inner Melbourne session is confirmed via email within 24 hours of the time of booking.

  • Sessions conducted at client premises are possible by arrangement, and are subject to additional fees.

Do you offer remote consultations via videoconference?

  • Yes, Ekstedt Consulting also provides consultations via videoconference. Videoconference clients may be located anywhere in the world except the USA and Canada. This restriction is due to the prohibitive cost of professional indemnity insurance coverage in those countries.

What days and hours are you available?
  • Ekstedt Consulting predominantly provides client sessions between 5pm and 8pm on weekdays, and between 10am and 4pm on Saturdays.

  • Limited day time sessions are available for remote consultations via videoconferencing.

What technology do I need to use videoconferencing?

  • Remote sessions via secure video-conferencing are available on PC, Mac, IOS and Android platforms. Most laptops, computers, tablets and smartphones can be used.

What are your fees?

Standard fees for sessions are as follows:

  • Initial intake session - face-to-face - (60 minutes): $290

  • Standard session - face-to-face - (50 minutes): $240
     

  • Initial intake session - videoconference - (60 minutes): $270

  • Standard session - videoconference - (50 minutes): $220

  • Surcharge for sessions conducted at client sites in metropolitan Melbourne: $50

 

Fees for other services (sessions at client's premises outside metropolitan Melbourne, group facilitation, advisory services, public speaking) are determined on a case-by-case basis.

Do you have cancellation fees?
  • Appointments may be cancelled or rescheduled by clients at no cost with more than 24 hours' notice. 

  • Appointments that are cancelled or rescheduled by clients with less than 24 hours' notice are subject to a late cancellation fee which is 50% of the regular fee.

  • The full fee is payable if clients fail to attend appointments without cancelling or rescheduling.

  • In the rare event that a session must be cancelled by Ekstedt Consulting there is no fee payable and the client will receive a 10% discount on his/her next session.

What payment options do you offer?

  • We accept cash, PayPal and bank transfer.

  • Payment must be made at each session.

Can I claim any of the cost back through Medicare or private health insurance?

  • Medicare rebates are not available at this time.

  • Some private health insurers will allow you to claim counselling sessions. Enquiries should be directed to your insurer.

  • Coaching sessions in which mental health counselling is not conducted are not usually covered by health insurers. 

What can I expect from the sessions?

As we carefully customise the approach for each client the steps will vary significantly. However, in broad terms:

  • An initial intake session will run for 60 minutes, during which the client will be taken through our informed consent process, asked for background information about the reason(s) she/he has sought our services, and for an outline of what the client would like to achieve through coaching.

  • Subsequent sessions will usually run for 50 minutes.

  • The initial phase will involve the collaborative development of a plan to enable the client to achieve his/her goals. This often takes between one and three sessions.

  • The middle phase involves the implementation and monitoring of the plan. It will vary significantly based on the needs and attributes of the client. This may include structured and unstructured discussions, cognitive and behavioural interventions, skills development, creation of journals/diaries, role play, examination of patterns and relationships, couples and/or family therapy sessions, and many other possible interventions. Often this phase takes between three and twelve sessions.

  • The end phase involves the planned termination of coaching and/or counselling. This will incorporate planning for the prevention of relapses into previous problems, development of plans to maintain gains and (when required) referrals to other professionals. Often this phase takes between 1 and 3 sessions.​​

 
Are you a health service?​

 

Do you offer general counselling services for adults or children who are not in leadership positions?

  • Pete Ekstedt offers limited general counselling sessions by appointment, with a particular focus on his own, local community. More information is available from https://www.petethecounsellor.com

© 2021 by Ekstedt Consulting

ABN 26 994 246 538